feat(feedback): 反馈工单接入审核采纳/拒绝 + 历史反馈

对接后端 approve/reject 接口,admin 反馈工单从单一「处理」改为审核双动作:
- FeedbackHandleDrawer: Segmented 采纳/拒绝 —— 采纳(发金币 1~10000 + 采纳备注)、
  拒绝(填用户端可见原因 + 内部备注);抽屉内联展示该用户历史反馈辅助审核
- 列表页: 状态筛选改 审核中/已采纳/未采纳、新增「审核结果」列、操作改 审核/查看,移除旧批量标记
- types.ts: Feedback 字段对齐后端(reject_reason/reward_coins/review_note/reviewed_by_admin_id/reviewed_at)

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

src/app/(main)/feedbacks/FeedbackHandleDrawer.tsx

@@ -0,0 +1,325 @@
+'use client';
+
+// 反馈审核抽屉:展示本条反馈 + 该用户历史反馈(就近参考),待审核态可采纳(发金币)或拒绝(填用户可见原因)。
+// 已审核态只读回显。对接同事 PR#66 接口:POST .../approve、POST .../reject(.../handle 已废弃)。
+import { useEffect, useState } from 'react';
+import {
+  App,
+  Button,
+  Drawer,
+  Form,
+  Image,
+  Input,
+  InputNumber,
+  Segmented,
+  Space,
+  Spin,
+  Tag,
+  Typography,
+} from 'antd';
+import { api, errMsg } from '@/lib/api';
+import { canDo } from '@/lib/auth';
+import { formatUtcTime } from '@/lib/format';
+import { mediaUrl } from '@/lib/media';
+import type { CursorPage, Feedback } from '@/lib/types';
+
+const { Text, Paragraph } = Typography;
+
+const REWARD_MAX = 10000; // 对齐后端 FEEDBACK_REWARD_MAX_COINS
+
+interface Props {
+  feedback: Feedback | null;
+  open: boolean;
+  onClose: () => void;
+  onDone: () => void; // 审核成功后刷新列表
+}
+
+// 待审核(同事后端初始态 pending;兼容历史 new 数据)
+const isPending = (s: string) => s === 'pending' || s === 'new';
+
+const STATUS_META: Record<string, { label: string; color: string }> = {
+  pending: { label: '审核中', color: 'orange' },
+  new: { label: '待审核', color: 'orange' },
+  adopted: { label: '已采纳', color: 'green' },
+  rejected: { label: '未采纳', color: 'red' },
+};
+
+const statusTag = (s: string) => {
+  const m = STATUS_META[s] ?? { label: s, color: 'default' };
+  return <Tag color={m.color}>{m.label}</Tag>;
+};
+
+function FeedbackImages({ images }: { images: string[] | null }) {
+  if (!images || !images.length) return <Text type="secondary">无截图</Text>;
+  return (
+    <Image.PreviewGroup>
+      <Space size={4} wrap>
+        {images.map((src, i) => (
+          <Image
+            key={i}
+            src={mediaUrl(src)}
+            width={48}
+            height={48}
+            style={{ objectFit: 'cover', borderRadius: 4 }}
+          />
+        ))}
+      </Space>
+    </Image.PreviewGroup>
+  );
+}
+
+export default function FeedbackHandleDrawer({ feedback, open, onClose, onDone }: Props) {
+  const { message } = App.useApp();
+  const [form] = Form.useForm();
+  const [action, setAction] = useState<'approve' | 'reject'>('approve');
+  const [submitting, setSubmitting] = useState(false);
+  const [history, setHistory] = useState<Feedback[]>([]);
+  const [loadingHistory, setLoadingHistory] = useState(false);
+
+  const editable = feedback != null && isPending(feedback.status) && canDo(['operator']);
+
+  // 打开时:重置表单 + 拉该用户全部历史反馈(含本条,渲染时滤掉本条)
+  useEffect(() => {
+    if (!open || !feedback) return;
+    setAction('approve');
+    form.resetFields();
+    let alive = true;
+    setLoadingHistory(true);
+    api
+      .get<CursorPage<Feedback>>('/admin/api/feedbacks', {
+        params: { user_id: feedback.user_id, limit: 50, sort_by: 'id', sort_order: 'desc' },
+      })
+      .then((r) => {
+        if (alive) setHistory(r.data.items);
+      })
+      .catch(() => {
+        if (alive) setHistory([]);
+      })
+      .finally(() => {
+        if (alive) setLoadingHistory(false);
+      });
+    return () => {
+      alive = false;
+    };
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [open, feedback?.id]);
+
+  const submit = async () => {
+    if (!feedback) return;
+    const v = await form.validateFields();
+    setSubmitting(true);
+    try {
+      if (action === 'approve') {
+        await api.post(`/admin/api/feedbacks/${feedback.id}/approve`, {
+          reward_coins: v.reward_coins,
+          note: v.note?.trim() || null,
+        });
+        message.success(`已采纳,发放 ${v.reward_coins} 金币`);
+      } else {
+        await api.post(`/admin/api/feedbacks/${feedback.id}/reject`, {
+          reason: v.reason.trim(),
+          note: v.note?.trim() || null,
+        });
+        message.success('已拒绝');
+      }
+      onClose();
+      onDone();
+    } catch (e) {
+      message.error(errMsg(e));
+    } finally {
+      setSubmitting(false);
+    }
+  };
+
+  const others = feedback ? history.filter((h) => h.id !== feedback.id) : [];
+
+  return (
+    <Drawer
+      title={feedback ? (editable ? `审核反馈 #${feedback.id}` : `反馈详情 #${feedback.id}`) : ''}
+      width={560}
+      open={open}
+      onClose={onClose}
+      destroyOnHidden
+      extra={
+        editable ? (
+          <Button type="primary" danger={action === 'reject'} loading={submitting} onClick={submit}>
+            {action === 'approve' ? '采纳并发金币' : '确认拒绝'}
+          </Button>
+        ) : null
+      }
+    >
+      {feedback && (
+        <Space direction="vertical" size="large" style={{ width: '100%' }}>
+          {/* 本条反馈 */}
+          <div>
+            <Text type="secondary">
+              用户 {feedback.user_id} · {formatUtcTime(feedback.created_at)}
+            </Text>
+            <Paragraph style={{ whiteSpace: 'pre-wrap', marginTop: 8, marginBottom: 8 }}>
+              {feedback.content || '-'}
+            </Paragraph>
+            <FeedbackImages images={feedback.images} />
+          </div>
+
+          {/* 已审核(或无权限):只读回显 */}
+          {!editable && (
+            <div
+              style={{
+                background:
+                  feedback.status === 'adopted'
+                    ? '#f6ffed'
+                    : feedback.status === 'rejected'
+                      ? '#fff1f0'
+                      : '#fafafa',
+                border: `1px solid ${
+                  feedback.status === 'adopted'
+                    ? '#b7eb8f'
+                    : feedback.status === 'rejected'
+                      ? '#ffccc7'
+                      : '#f0f0f0'
+                }`,
+                borderRadius: 8,
+                padding: 12,
+              }}
+            >
+              <div>
+                状态:{statusTag(feedback.status)}
+                {feedback.reviewed_at ? (
+                  <Text type="secondary"> · {formatUtcTime(feedback.reviewed_at)}</Text>
+                ) : null}
+              </div>
+              {feedback.status === 'adopted' && (
+                <div style={{ marginTop: 6 }}>
+                  奖励金币:<b>{feedback.reward_coins ?? 0}</b>
+                </div>
+              )}
+              {feedback.status === 'rejected' && (
+                <div style={{ marginTop: 6 }}>
+                  未采纳原因(用户可见):
+                  {feedback.reject_reason || <Text type="secondary">（无）</Text>}
+                </div>
+              )}
+              <div style={{ marginTop: 6 }}>
+                审核备注:{feedback.review_note || <Text type="secondary">（无）</Text>}
+              </div>
+              {isPending(feedback.status) && (
+                <div style={{ marginTop: 6 }}>
+                  <Text type="secondary">仅 operator / super_admin 可审核</Text>
+                </div>
+              )}
+            </div>
+          )}
+
+          {/* 待审核:采纳 / 拒绝表单 */}
+          {editable && (
+            <div>
+              <Segmented
+                value={action}
+                onChange={(v) => setAction(v as 'approve' | 'reject')}
+                options={[
+                  { label: '采纳(发金币)', value: 'approve' },
+                  { label: '拒绝', value: 'reject' },
+                ]}
+                style={{ marginBottom: 16 }}
+              />
+              {/* preserve=false:切换采纳/拒绝时卸载的字段从 store 移除,validateFields 不误校验另一侧 */}
+              <Form form={form} layout="vertical" preserve={false}>
+                {action === 'approve' ? (
+                  <>
+                    <Form.Item
+                      name="reward_coins"
+                      label={`奖励金币(必填,1 ~ ${REWARD_MAX})`}
+                      rules={[
+                        { required: true, message: '请输入奖励金币' },
+                        { type: 'number', min: 1, max: REWARD_MAX, message: `1 ~ ${REWARD_MAX}` },
+                      ]}
+                    >
+                      <InputNumber
+                        style={{ width: '100%' }}
+                        min={1}
+                        max={REWARD_MAX}
+                        placeholder="采纳后发放给用户的金币"
+                      />
+                    </Form.Item>
+                    <Form.Item
+                      name="note"
+                      label="采纳要点 / 审核备注(选填)"
+                      rules={[{ max: 256, message: '最多 256 字' }]}
+                    >
+                      <Input.TextArea rows={3} maxLength={256} showCount placeholder="如:建议已采纳,将在下个版本上线" />
+                    </Form.Item>
+                  </>
+                ) : (
+                  <>
+                    <Form.Item
+                      name="reason"
+                      label="未采纳原因(必填,用户端可见)"
+                      rules={[
+                        { required: true, message: '请填写未采纳原因' },
+                        { max: 256, message: '最多 256 字' },
+                      ]}
+                    >
+                      <Input.TextArea rows={3} maxLength={256} showCount placeholder="向用户说明为何未采纳" />
+                    </Form.Item>
+                    <Form.Item
+                      name="note"
+                      label="内部备注(选填,用户不可见)"
+                      rules={[{ max: 256, message: '最多 256 字' }]}
+                    >
+                      <Input.TextArea rows={2} maxLength={256} showCount placeholder="运营内部备注" />
+                    </Form.Item>
+                  </>
+                )}
+              </Form>
+            </div>
+          )}
+
+          {/* 该用户历史反馈 */}
+          <div>
+            <Text strong>该用户历史反馈{others.length ? `（${others.length}）` : ''}</Text>
+            {loadingHistory ? (
+              <Spin style={{ display: 'block', margin: '16px 0' }} />
+            ) : others.length === 0 ? (
+              <div style={{ marginTop: 8 }}>
+                <Text type="secondary">该用户暂无其它反馈</Text>
+              </div>
+            ) : (
+              <Space direction="vertical" size={8} style={{ width: '100%', marginTop: 8 }}>
+                {others.map((h) => (
+                  <div
+                    key={h.id}
+                    style={{ border: '1px solid #f0f0f0', borderRadius: 8, padding: 10 }}
+                  >
+                    <div style={{ display: 'flex', justifyContent: 'space-between' }}>
+                      <Text type="secondary">
+                        #{h.id} · {formatUtcTime(h.created_at)}
+                      </Text>
+                      {statusTag(h.status)}
+                    </div>
+                    <Paragraph
+                      style={{ whiteSpace: 'pre-wrap', margin: '6px 0 0' }}
+                      ellipsis={{ rows: 2, expandable: true, symbol: '展开' }}
+                    >
+                      {h.content || '-'}
+                    </Paragraph>
+                    {h.status === 'adopted' && (
+                      <Text type="secondary" style={{ fontSize: 12 }}>
+                        采纳 · 奖励 {h.reward_coins ?? 0} 金币
+                        {h.review_note ? ` · ${h.review_note}` : ''}
+                      </Text>
+                    )}
+                    {h.status === 'rejected' && (
+                      <Text type="secondary" style={{ fontSize: 12 }}>
+                        未采纳:{h.reject_reason || '-'}
+                      </Text>
+                    )}
+                  </div>
+                ))}
+              </Space>
+            )}
+          </div>
+        </Space>
+      )}
+    </Drawer>
+  );
+}

src/app/(main)/feedbacks/page.tsx

@@ -1,11 +1,9 @@
 'use client';
 
-import { useEffect, useState } from 'react';
-import type { Key } from 'react';
+import { useState } from 'react';
 import type { ColumnsType } from 'antd/es/table';
 import type { SorterResult } from 'antd/es/table/interface';
 import {
-  App,
   Button,
   DatePicker,
   Image,
@@ -17,12 +15,12 @@ import {
   Typography,
 } from 'antd';
 import type { Dayjs } from 'dayjs';
-import { api, errMsg } from '@/lib/api';
 import { canDo } from '@/lib/auth';
 import { formatUtcTime } from '@/lib/format';
 import { usePagedList } from '@/lib/usePagedList';
 import type { Feedback } from '@/lib/types';
 import FeedbackQrConfig from './FeedbackQrConfig';
+import FeedbackHandleDrawer from './FeedbackHandleDrawer';
 
 const { Text, Paragraph } = Typography;
 const { RangePicker } = DatePicker;
@@ -33,8 +31,17 @@ const mediaUrl = (p: string) => (p.startsWith('http') ? p : MEDIA_BASE + p);
 
 type SortField = 'id' | 'created_at';
 
+// 待审核(同事后端初始态 pending;兼容历史 new 数据)
+const isPending = (s: string) => s === 'pending' || s === 'new';
+
+const STATUS_META: Record<string, { label: string; color: string }> = {
+  pending: { label: '审核中', color: 'orange' },
+  new: { label: '待审核', color: 'orange' },
+  adopted: { label: '已采纳', color: 'green' },
+  rejected: { label: '未采纳', color: 'red' },
+};
+
 export default function FeedbacksPage() {
-  const { message, modal } = App.useApp();
   // 筛选草稿:点「查询」才应用(避免输入即刷新)
   const [status, setStatus] = useState<string | undefined>();
   const [userId, setUserId] = useState('');
@@ -46,17 +53,18 @@ export default function FeedbacksPage() {
   const [sortOrder, setSortOrder] = useState<'asc' | 'desc'>('desc');
 
   const filters: Record<string, unknown> = { ...applied, sort_by: sortBy, sort_order: sortOrder };
-  const filterKey = JSON.stringify(filters);
   const { items, total, page, pageSize, loading, onChange: onPageChange, reload } =
     usePagedList<Feedback>('/admin/api/feedbacks', filters);
 
-  const canHandle = canDo(['operator']);
-  const [selectedRowKeys, setSelectedRowKeys] = useState<Key[]>([]);
+  const canReview = canDo(['operator']);
 
-  // 筛选/排序变化后清空已选(避免选中项跨筛选错位)
-  useEffect(() => {
-    setSelectedRowKeys([]);
-  }, [filterKey]);
+  // 审核/查看抽屉(采纳发金币 / 拒绝填原因 + 看该用户历史反馈)
+  const [drawerFb, setDrawerFb] = useState<Feedback | null>(null);
+  const [drawerOpen, setDrawerOpen] = useState(false);
+  const openDrawer = (f: Feedback) => {
+    setDrawerFb(f);
+    setDrawerOpen(true);
+  };
 
   const search = () =>
     setApplied({
@@ -95,50 +103,13 @@ export default function FeedbacksPage() {
   const sortOrderOf = (field: SortField) =>
     sortBy === field ? (sortOrder === 'asc' ? 'ascend' : 'descend') : null;
 
-  const handle = async (f: Feedback) => {
-    try {
-      await api.post(`/admin/api/feedbacks/${f.id}/handle`);
-      message.success('已标记处理');
-      reload();
-    } catch (e) {
-      message.error(errMsg(e));
-    }
-  };
-
-  const selectedNew = items.filter(
-    (f) => selectedRowKeys.includes(f.id) && f.status === 'new',
-  );
-
-  // 批量:循环调现有逐条 /handle 接口(各自已带审计),Promise.allSettled 汇总成败,不新增 bulk 端点
-  const bulkHandle = () => {
-    if (!selectedNew.length) {
-      message.warning('没有可处理的选中项(仅待处理 new 态生效)');
-      return;
-    }
-    modal.confirm({
-      title: `确认批量标记处理 ${selectedNew.length} 条反馈?`,
-      content: '仅对选中的待处理(new)反馈生效',
-      onOk: async () => {
-        const results = await Promise.allSettled(
-          selectedNew.map((f) => api.post(`/admin/api/feedbacks/${f.id}/handle`)),
-        );
-        const ok = results.filter((r) => r.status === 'fulfilled').length;
-        const fail = results.length - ok;
-        if (fail) message.warning(`批量标记处理完成:成功 ${ok}/${results.length},失败 ${fail}`);
-        else message.success(`批量标记处理完成:${ok} 条`);
-        setSelectedRowKeys([]);
-        reload();
-      },
-    });
-  };
-
   const columns: ColumnsType<Feedback> = [
     { title: 'ID', dataIndex: 'id', width: 70, sorter: true, sortOrder: sortOrderOf('id') },
     { title: '用户', dataIndex: 'user_id', width: 80 },
     {
       title: '内容',
       dataIndex: 'content',
-      width: 360,
+      width: 340,
       render: (v: string) =>
         v ? (
           <Paragraph
@@ -154,7 +125,7 @@ export default function FeedbacksPage() {
     {
       title: '截图',
       dataIndex: 'images',
-      width: 180,
+      width: 160,
       render: (imgs: string[] | null) =>
         imgs && imgs.length ? (
           <Image.PreviewGroup>
@@ -174,17 +145,46 @@ export default function FeedbacksPage() {
           <Text type="secondary">无</Text>
         ),
     },
-    { title: '联系方式', dataIndex: 'contact', width: 140, render: (v: string) => v || '-' },
     {
       title: '状态',
       dataIndex: 'status',
       width: 90,
-      render: (s: string) => <Tag color={s === 'new' ? 'orange' : 'green'}>{s}</Tag>,
+      render: (s: string) => {
+        const m = STATUS_META[s] ?? { label: s, color: 'default' };
+        return <Tag color={m.color}>{m.label}</Tag>;
+      },
+    },
+    {
+      title: '审核结果',
+      key: 'review',
+      width: 170,
+      render: (_: unknown, f: Feedback) => {
+        if (f.status === 'adopted') {
+          return (
+            <Space direction="vertical" size={0}>
+              <Tag color="gold">+{f.reward_coins ?? 0} 金币</Tag>
+              {f.review_note ? (
+                <Text type="secondary" style={{ fontSize: 12 }} ellipsis>
+                  {f.review_note}
+                </Text>
+              ) : null}
+            </Space>
+          );
+        }
+        if (f.status === 'rejected') {
+          return (
+            <Text type="secondary" style={{ fontSize: 12 }} ellipsis>
+              未采纳:{f.reject_reason || '-'}
+            </Text>
+          );
+        }
+        return <Text type="secondary">-</Text>;
+      },
     },
     {
       title: '时间',
       dataIndex: 'created_at',
-      width: 180,
+      width: 170,
       sorter: true,
       sortOrder: sortOrderOf('created_at'),
       render: (v: string) => formatUtcTime(v),
@@ -192,12 +192,12 @@ export default function FeedbacksPage() {
     {
       title: '操作',
       key: 'op',
-      width: 100,
+      width: 90,
       render: (_: unknown, f: Feedback) =>
-        canHandle && f.status === 'new' ? (
-          <a onClick={() => handle(f)}>标记处理</a>
+        canReview && isPending(f.status) ? (
+          <a onClick={() => openDrawer(f)}>审核</a>
         ) : (
-          <span style={{ color: '#ccc' }}>-</span>
+          <a onClick={() => openDrawer(f)}>查看</a>
         ),
     },
   ];
@@ -214,8 +214,9 @@ export default function FeedbacksPage() {
           allowClear
           style={{ width: 120 }}
           options={[
-            { value: 'new', label: '待处理' },
-            { value: 'handled', label: '已处理' },
+            { value: 'pending', label: '审核中' },
+            { value: 'adopted', label: '已采纳' },
+            { value: 'rejected', label: '未采纳' },
           ]}
         />
         <Input
@@ -246,29 +247,8 @@ export default function FeedbacksPage() {
         <Button onClick={resetFilters}>重置</Button>
       </Space>
 
-      {canHandle && selectedNew.length > 0 && (
-        <Space style={{ marginBottom: 12, width: '100%' }} wrap>
-          <span style={{ color: '#888' }}>已选 {selectedNew.length} 条待处理</span>
-          <Button type="primary" onClick={bulkHandle}>
-            批量标记处理
-          </Button>
-          <Button type="link" onClick={() => setSelectedRowKeys([])}>
-            清空选择
-          </Button>
-        </Space>
-      )}
-
       <Table
         rowKey="id"
-        rowSelection={
-          canHandle
-            ? {
-                selectedRowKeys,
-                onChange: setSelectedRowKeys,
-                getCheckboxProps: (f) => ({ disabled: f.status !== 'new' }),
-              }
-            : undefined
-        }
         columns={columns}
         dataSource={items}
         loading={loading}
@@ -282,6 +262,13 @@ export default function FeedbacksPage() {
         }}
         onChange={onTableChange}
       />
+
+      <FeedbackHandleDrawer
+        feedback={drawerFb}
+        open={drawerOpen}
+        onClose={() => setDrawerOpen(false)}
+        onDone={reload}
+      />
     </div>
   );
 }

src/lib/types.ts

@@ -206,7 +206,13 @@ export interface Feedback {
   content: string;
   contact: string;
   images: string[] | null;
-  status: string; // new / handled
+  // pending(审核中) / adopted(已采纳) / rejected(未采纳)；历史数据可能为 new
+  status: string;
+  reject_reason: string | null; // 未采纳原因(用户端可见)
+  reward_coins: number | null; // 采纳后发放金币
+  review_note: string | null; // 审核批注(采纳要点 / 内部备注)
+  reviewed_by_admin_id: number | null;
+  reviewed_at: string | null;
   created_at: string;
 }