"""admin 反馈工单 schemas。"""
from __future__ import annotations

from datetime import datetime

from pydantic import BaseModel, ConfigDict, Field, field_validator

from app.core.rewards import FEEDBACK_REWARD_MAX_COINS


class FeedbackOut(BaseModel):
    model_config = ConfigDict(from_attributes=True)

    id: int
    user_id: int
    content: str
    contact: str
    # 反馈来源入口:profile(「我的」页)/ comparison(比价结果页)——admin 展示/筛选「反馈类型」
    source: str = "profile"
    # 比价反馈的问题场景(找错商品/优惠不对…);普通反馈为 None
    scene: str | None = None
    images: list[str] | None = None
    status: str
    reject_reason: str | None = None
    reward_coins: int | None = None
    review_note: str | None = None
    # 运营给用户的回复留言(用户端可见,采纳/未采纳都可填)
    admin_reply: str | None = None
    reviewed_by_admin_id: int | None = None
    reviewed_at: datetime | None = None
    created_at: datetime
    # 提交端环境快照(feedback 表列):提交版本号 / 机型OS版本;改版前的历史反馈为 None
    app_version: str | None = None
    device_model: str | None = None
    rom_name: str | None = None
    android_version: str | None = None
    # 联表瞬态字段(queries._attach_user_info 挂):列表展示完整手机号,点手机号查该用户全部反馈
    phone: str | None = None
    nickname: str | None = None


class FeedbackApproveRequest(BaseModel):
    reward_coins: int = Field(
        ge=1,
        le=FEEDBACK_REWARD_MAX_COINS,
        description="采纳后发放金币数",
    )
    note: str | None = Field(default=None, max_length=256, description="采纳要点/审核备注(内部)")
    reply: str | None = Field(default=None, max_length=256, description="给用户的回复留言,用户端可见")


class FeedbackRejectRequest(BaseModel):
    reason: str = Field(min_length=1, max_length=256, description="未采纳原因,用户端可见")
    note: str | None = Field(default=None, max_length=256, description="运营内部审核备注")
    reply: str | None = Field(default=None, max_length=256, description="给用户的回复留言,用户端可见")


class FeedbackBulkRequest(BaseModel):
    ids: list[int] = Field(min_length=1, max_length=50, description="待审核反馈 ID 列表")

    @field_validator("ids")
    @classmethod
    def _ids_must_be_unique(cls, ids: list[int]) -> list[int]:
        if len(ids) != len(set(ids)):
            raise ValueError("反馈 ID 不能重复")
        return ids


class FeedbackBulkApproveRequest(FeedbackBulkRequest):
    reward_coins: int = Field(
        ge=1,
        le=FEEDBACK_REWARD_MAX_COINS,
        description="每条采纳反馈发放的金币数",
    )
    note: str | None = Field(default=None, max_length=256, description="采纳要点/审核备注(内部)")
    reply: str | None = Field(default=None, max_length=256, description="给用户的回复留言,用户端可见")


class FeedbackBulkRejectRequest(FeedbackBulkRequest):
    reason: str = Field(min_length=1, max_length=256, description="批量未采纳原因,用户端可见")
    note: str | None = Field(default=None, max_length=256, description="运营内部审核备注")
    reply: str | None = Field(default=None, max_length=256, description="给用户的回复留言,用户端可见")

    @field_validator("reason")
    @classmethod
    def _reason_not_blank(cls, value: str) -> str:
        if not value.strip():
            raise ValueError("未采纳原因不能为空")
        return value.strip()


class FeedbackBulkItemResult(BaseModel):
    id: int
    ok: bool
    status: str | None = None
    error: str | None = None


class FeedbackBulkResult(BaseModel):
    total: int
    success: int
    failed: int
    items: list[FeedbackBulkItemResult]


class FeedbackSummary(BaseModel):
    """审核台顶部各状态计数(pending 含历史 new 态)。"""

    pending: int
    adopted: int
    rejected: int
    total: int